Last updated December 11, 2023
You can jump to particular topics by going to the headings below:
Information We Collect
How We Use Information
How We Share Information
Your Privacy Rights and Choices
How We Protect Information
How Long We Retain Information
Transmission Of Information To Other Countries
Additional Information For California Residents
Information Collection and Sharing Disclosure
We collect information about you in a variety of ways depending on how you interact with us, our Sites, and our Services, including:
The following provides examples of the type of information that we collect in a variety of contexts and how we use that information.
|Types of Information
|Primary Purpose for Collection and Use of Information
|We collect information such as your name, contact information (such as email address), username, and password when you create an account. We also collect information relating to the actions that you perform while logged into your account.
|We have a legitimate interest in providing account-related functionalities to our users. We also use account information to provide you with the requested Services. Accounts are used to allow you to play our games, save your preferences, and make purchases. If you choose not to provide us with account-related information, we may be unable to provide you with the Services.
|Cookies and First-Party Tracking
|We have a legitimate interest in making our website operate efficiently.
|Cookies and Third-Party Tracking
|Where required by law, we base the use of third-party cookies upon consent. If you would like to opt-out of behavioral advertising, you may do so by updating your preferences using the “Manage Cookies” link in the footer of our Sites.
|If you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases.
|We have a legitimate interest in understanding how you interact with our communications to you.
|We collect location data based on your IP address when you log in to your account.
|We have a legitimate interest in understanding server allocation.
|If you apply for a job posting, we collect information necessary to process your application or to retain you as an employee. This may include, among other things, your Social Security Number. Providing this information is required for employment.
|We have a legitimate interest in collecting information to make employment-related decisions (e.g., hiring for new positions). If you become an employee, you will receive a separate privacy notice that describes how we collect, use, and share information about our employees.
|If you provide us feedback or contact us for support, we will collect your name and email address, as well as any other content that you send to us, in order to reply.
|We have a legitimate interest in receiving, and acting upon, your feedback or issues.
|When you sign up for one of our mailing lists we collect your email address or postal address.
|Where required by law, we share information about our Sites and Services with individuals that consent to receive such information. We also have a legitimate interest in sharing information about our Sites and Services.
|We collect information from your mobile device such as unique identifying information broadcast from your device when visiting the Sites or using the Services.
|We have a legitimate interest in identifying unique visitors, and in understanding how users interact with us on their mobile devices.
|Purchase and Registration Information
|We collect your information such as your name, billing address, email address, phone number, and credit card number, as well as records and copies of such correspondence, when you purchase goods or services through the Sites or Services, register for a user account or further contact us.
|We use your information to perform our contract to provide you with Services. If you choose not to provide this information, we may be unable to provide you with the requested Services.
|We collect information that you provide as part of a co-branded promotion with another company.
|We have a legitimate interest in fulfilling our promotions.
|Service Usage Data
|When you use our Services, we may collect information about how our Services are used, including, without limitation, your IP address, your interactivity with the Services, patterns of usage, information about your computer, hardware, software, platform, and click paths and other data that you may provide in surveys or online profiles.
|We have a legitimate interest in allowing our users to play our games over the Internet. In some cases, we use this information to perform our contract to provide you with Services. If you choose not to provide this information you may be unable to access the Services.
|We have a legitimate interest in understanding your opinions and collecting information relevant to our organization. We may also use this information to select and direct advertising that is more likely to be of interest to you.
|We use technology to monitor how you interact with our Sites. This may include which links you click on, or information that you type into our online forms.
|We have a legitimate interest in understanding how you interact with our website to better improve it, and to understand your preferences and interests in order to select offerings that you might find most useful. We also have a legitimate interest in detecting and preventing fraud.
|We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors.
|We have a legitimate interest in monitoring our networks and the visitors to our Sites. Among other things, it helps us understand which of our services is the most popular.
In addition to the purposes and uses described above, we use information in the following ways:
Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose. For example, when you create an account with us, we will collect your information to perform our contract with you, but we also collect your information as we have a legitimate interest in giving our users the best experience possible while playing our games. As a result, our collection and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our legitimate interest in conducting our business. To the extent we maintain and use personal information in a deidentified form, we will not attempt to reidentify the information, except for the purpose of determining whether our deidentification processes satisfy our legal obligations.
Depending on where you reside, you may have the right under applicable law to make the following choices regarding your personal information:
Please note, not all of the rights described above are absolute, and they do not apply in all circumstances. In some cases, we may limit or deny your request because the law permits or requires us to do so, or if we are unable to adequately verify your identity. We will not discriminate against individuals who exercise their privacy rights under applicable law. Submitting Requests You may exercise the rights described above by submitting a ticket through our support desk at Submit a Support Ticket ; or email PrivacyRequests@rallyhere.gg. Note that, as required by law, we will require you to prove your identity. When you submit your request, we ask that you provide reasonable details such that we can identify you and verify the authenticity of your request. We may conduct additional verification by phone call or email, as needed. Depending on your request, we will ask for information such as your account username (not in game name), the email originally used to create your account, any receipts for real money purchase, and other information we may have on file for you. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files. In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. If you choose to use an authorized agent, we require that you provide the authorized agent with written permission to allow them to submit your request and that you verify your identity directly with us. If you are an authorized agent submitting a request on behalf of an individual, you must attach a copy of a completed Authorized Agent Designation Form indicating that you are able to act on another person’s behalf. If we deny or fail to take action on your request, you may appeal our decision. To do this, you may email us at PrivacyRequests@rally.gg with the subject line “Appeal.” In the email appeal, please specify the right(s) you requested to exercise and the date you made such a request.
No method of transmission over the internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law. Some of our Sites and Services permit you to create an account. When you do you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.
RallyHere maintains and stores your information on servers located within the United States, and we engage service providers who may process your information outside of the United States. As a result, your information may be processed in a foreign country where privacy laws may be less stringent than the laws in your country. Nonetheless, where possible we take steps to treat personal information using the same privacy principles that apply pursuant to the law of the country in which we first received your information. By submitting your personal information to us you agree to the transfer, storage, and processing of your information in a country other than your country of residence including, but not necessarily limited to, the United States. If you would like more information concerning our attempts to apply the privacy principles applicable in one jurisdiction to data when it goes to another jurisdiction you can contact us using the contact information below. You may also request a copy of any Standard Contractual Clauses we use for the transfer of your data outside of the EEA, which includes the categories of information transferred by contacting us using the contact information below.
Our Sites and Services are not intended for children under the age of 13 and we do not knowingly collect personal information from children under age 13, without parental consent. Children under the age of 13 should not provide their personal information to us.
Pursuant to applicable law, the following chart describes the categories of information we collect, disclose for a “business purpose” and share for purposes of cross-context behavioral advertising (also referred to as “targeted advertising”) (as those terms are defined by applicable law). Please note, in addition to the recipients identified below, we may disclose any of the categories of personal information we collect with government entities, as may be needed to comply with law or prevent illegal activity, or professional services organizations (such as auditors and law firms).
|Category of Personal Information
|Disclosures for a Business Purpose
|Disclosure for Purposes of Targeted Advertising/Cross-Context Behavioral Advertising
|Identifiers – this may include real name, alias, postal address, unique personal identifier, online identifier, email address, account name, or other similar identifiers.
|· Affiliates or subsidiaries · Business partners· Analytics providers · Internet service providers · Marketing providers · Operating systems and platforms · Other service providers · Payment processors and financial institutions · Social networks · Advertising networks
|· Social networks · Advertising networks
|Financial Information – this may include bank account number, credit card number, debit card number, and other financial information.
|· Affiliates or subsidiaries · Payment processors and financial institutions · Service providers
|Protected characteristics – this may include age and gender.
|· Affiliates or subsidiaries · Service providers
|Commercial information – this may include information about products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
|· Affiliates or subsidiaries · Analytics providers · Marketing providers · Other service providers · Payment processors and financial institutions · Social networks · Advertising networks
|· Affiliates or subsidiaries · Analytics providers · Internet service providers · Marketing providers · Other service providers
|Professional or employment-related information
|· Affiliates or subsidiaries · Service providers
|Inferences drawn from any of the information listed above
|· Affiliates or subsidiaries · Analytics providers · Marketing providers · Other service providers · Social networks · Advertising networks
|Additional categories of personal information described in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) – this may include signature, physical characteristics, or description.
|· Affiliates or subsidiaries · Service providers · Payment processors and financial institutions
Last updated and effective as of: December 11, 2023